Legal

Refund & Cancellation Policy

Last updated October 24, 2026

We want you to know exactly what you're agreeing to before you pay. Here's how cancellations and refunds work for each thing we sell.

Chart Rich Terminal membership

• Cancel anytime. Use Manage billing in the app, or email us from your account email and we'll cancel it for you.
• You keep access until the end of the period you've paid for. Cancelling stops the next renewal; it doesn't end access early.
• No partial refunds. We don't refund or credit unused days in a month, or charges that have already been made. To avoid a renewal charge, cancel before your renewal date.
• Your renewal date is shown in the app and in the email receipt from Stripe.

The recorded course

• All course sales are final. The course is digital content that's available to you as soon as you pay, so we don't offer refunds once it's purchased.
• The month of Terminal membership included with the course is part of the same purchase and isn't refunded separately.
• If something is wrong with your access, email us first and we'll fix it.

Please read the course description and free preview lessons before you buy, and ask us if you're unsure whether it's right for you.

One-on-one sessions (Candle Convos)

• 24 hours' notice or more: you can reschedule your session, or cancel it for a full refund.
• Less than 24 hours' notice, or a no-show: the session isn't refunded.
• If we cancel or can't hold the session: we'll reschedule with you or refund you in full — your choice.

Billing mistakes

If you were charged twice, or the wrong amount, tell us as soon as you notice and we'll correct it — that's always refundable.

How to ask for a cancellation or refund

Email chartrichacademy@gmail.com from the address on your account, tell us what you purchased and what you need, and we'll get back to you within a few business days. Approved refunds go back to the original payment method; your bank or card issuer controls how long it takes to show up, which can be several business days.

Other payment methods

If you paid by Cash App, Chime or PayPal, the same rules apply, and any refund is returned through the same method.

Chargebacks and disputes

Please contact us before disputing a charge with your bank — most issues can be resolved quickly and directly. If a dispute is filed, we'll provide the records of your purchase and your use of the Services to the payment provider, and we may suspend your access while it's resolved.

Your legal rights

Nothing in this policy limits any rights you have under the law where you live that can't be waived.

Questions? chartrichacademy@gmail.com